Streamline warranty processes with intelligent damage diagnosis, automatic case routing to technicians or suppliers, and configurable workflow management for your entire organization.
Everything you need for efficient warranty case management
Define standard damages per product type with automatic severity assessment and routing rules
Automatically route warranty cases to technicians or suppliers based on damage analysis
Catalog all product types with their specific damage profiles and handling requirements
Manage multiple technician and supplier centers with capacity tracking
Create custom profiles for supervisors, salespeople, technicians with granular permissions
Set up flexible routing rules with decision points for complex warranty processes
Streamlined warranty case management from registration to resolution
Customer registers warranty case with device information
Identify and document all damages found on the device
System determines best path: technician or supplier
Route to appropriate service center based on capacity
Monitor case progress through repair and resolution
Devices with screen damage, water damage, or other physical failures automatically route to technician centers for hands-on inspection and repair
Component failures, battery issues, and manufacturing defects are sent directly to suppliers for warranty replacement
Mixed damage types allow supervisors to manually decide routing based on business logic, customer priority, and service center availability
Start managing warranty cases efficiently with intelligent damage diagnosis and automatic routing
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